Frequently Asked Questions

ACCOMMODATION/HOTEL

What time is check in/check out?

Check in time is 3 PM, and check out is 11 AM.

Is early check in available?

Early check in prior to 3 PM and is available on a day-by-day basis or an additional charge of $20.

Is late check out available?

Late check out at 3 PM is available for a fee. Please call 1.800.879.1379 for availability and rates.

How old do I have to be to check in to the hotel?

As Excalibur is a gaming establishment, you must be minimum 21 years of age to check in to a guest room.

What amenities do your guest rooms have?

All standard quest rooms come equipped with the following: Alarm Clock Wake up calls are also available through the Hotel operator. Cable TV featuring: NBC, ESPN, FOX, ABC, WTBS, CBS, TBS, Telemundo, VH1, WGN, MTV, MYLV TV, ABC, Univision TNT, MSNBC, E!, LIFETIME, ESPN2, CNN Headlines, AMC, Weather Channel, CWLV, Discovery, E & E, Fox News, Nickelodeon, Comedy Central Hair Dryer Iron with ironing board Shower Pool Area access The following amenities are available for rent on a limited basis: Cribs $20 plus tax per night fee Cots $20 plus tax per night fee Refrigerators $25 per night fee The rooms do not offer the following: Coffee pot Microwaves Stoves DVD/Blu-ray/game console hookup Bathtubs

Do you offer hearing impaired rooms?

Yes, TDD/TTY devices are also available and require a credit card deposit for use.

Do you have wheel chair accessible rooms?

Yes.

What if I find a lower rate on Excalibur.com after I've already booked?

If you book on Excalibur.com and find a lower rate for the same dates at a later time, call 1.877.750.5464 and we'll be glad to lower your rate ($10 change fee applies).

Can I make multiple reservations under the same name?

Our Internet site will allow you to make multiple reservations under the same name but room reservations will contact you via e-mail for names of the guests occupying the rooms.

How do I add an additional name to a reservation?

If you booked directly through Excalibur, please call 1.800.879.1379. If you booked through a travel agency, please contact them directly.

How do I upgrade my room?

Please call 1.800.879.1379.

How do I obtain a confirmation for my room reservation?

If your room reservation was booked online, a confirmation will be e-mailed to you. If you booked your reservation over the phone, please call 1.800.879.1379 and a confirmation can be emailed to you.

How do I make changes to my room reservation?

If booked directly with Excalibur, please call 1.800.879.1379 for information about changes, requests, restrictions and cancellations.

What is your cancellation policy for individual hotel reservations?

Excalibur requires a minimum of 72 hours notice prior to your scheduled arrival date for a a full refund.

How do I reserve 10 or more hotel rooms?

For more information please contact our Sales Department at 702.597.7100 or 1.800.444.3430. or email sales@excalibur.com

What parking options are available?

For complete details on parking, please visit the Excalibur parking information page.

Do you offer Internet service in the guest rooms?

Yes, wi–fi access is available as part of the daily resort fee.

Do you have a wedding chapel?

Excalibur has two chapels.

Do you have a spa or fitness facility?

Yes, it is called The Spa at Excalibur. Guests must be a minimum of 18 years of age to use the facilities.

Do you have a business center?

Yes, an automated business center is available 24/7 and located next to Starbuck's in the casino level Rotunda area. Services include: Black and white copies $0.29 per page Faxes $1.99 per page Internet Service $5.00 per 10 minutes Black and white laser prints $0.99 per page Color prints $1.29 per page

Do you have smoke-free rooms.

Yes, all of our Royal Tower Rooms are smoke-free and select Resort Tower Rooms.

CASINO/GAMING

How old do I have to be to gamble?

Gaming law requires guests to be a minimum of 21 years if age to gamble and identification is required.

How do I obtain house rules on Poker?

You may contact our Poker Room directly at 702.597.7625 or ask any of our friendly dealers when you arrive.

How do I become a member of your slot club?

Join our M life program, or just stop by the M life booth at Excalibur to sign up or go to mlife.com. Must be 21 to apply.

How do I establish Casino credit?

A credit account, which is for casino markers and check cashing purposes only, can be applied for online. The information you submit online will be processed, but credit cannot be issued until you present your photo ID at the Main Casino Cage for verification. Must be 21 to apply.

GENERAL

Do you have childcare?

Excalibur does not offer childcare. There are several licensed and bonded services listed in the phone book.

Are pets allowed?

No, with the exception of assistance animals. Please be advised during the summer months the temperatures are very high and heat buildup in cars will kill animals. ** You can call Animal Inn Pet Kennel at 702.736.0036 for your pets' boarding needs. Please note that Excalibur does not endorse nor is affiliated with this company and is providing this information merely as a courtesy to our guests. **

Do you rent wheelchairs or auto-chairs?

Yes, however availability is limited and is on a first-come-first-serve basis. If you do require mobility assistance please contact the Bell Desk for more information upon arrival.

Can I send and receive faxes at the hotel?

Yes, our Front Desk fax number is 702.597.7009. Excalibur guests can receive faxes at no charge. There is a fee to send faxes. This price is subject to change at any time. TO SEND: $1.99 to send per page in either U.S. or internationally.

Is transportation available to/from the airport?

Yes, shuttle services to most hotels are available for purchase outside of the airport baggage claim area. Shuttle service from Excalibur to the airport is available for purchase, and without a reservation, from 7 AM - 4 PM daily in the Rear Rotunda area. After 4 PM, reservations are required, and a direct phone line to shuttle services is located at the hotel bell desk for your convenience. Taxi cabs and limousines are also available at the airport, and Excalibur's Valet area.

Is there a rental car agency in the hotel?

Avis is located in the tour lobby near the Rotunda and rear entrance. Their hours of operation are 7:30 AM to 5 PM daily (closed noon - 1 PM for lunch) and can be contacted through their website.

What is the temperature in Las Vegas?

Please note all temperatures given in Fahrenheit. Winter: December, January and February average daily temperature is 45 degrees. Spring: March, April, and May average daily temperature is 70 degrees. Summer: June, July and August average daily temperature is 100 degrees. Fall: September, October and November - average daily temperature 80 degrees.

How can I make tour and travel arrangements?

Our Concierge can assist you with tours to the Grand Canyon, Zion, Hoover Dam and their surrounding areas.

Do you have a golf course?

No, Excalibur does not have a course. Visit: www.vegas.com. Also, try www.lasvegas24hours.com

Can I request a donation from Excalibur?

The social investments made by MGM MIRAGE are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmmiragevoice.com for more information.

Does Excalibur sell Gift Cards?

Yes, Excalibur gift cards are available for purchase at our wedding chapel and our spa. To purchase by phone, dial 1.800.811.4320 or 702.597.7278. Gift cards cannot be used for gaming.

Do you cash foreign currency? Where do we cash in the currency? And what is the rate?

We cash in foreign currency at the casino cage, at no charge, and the rate changes daily so we can not guarantee the rate for any given day.

Do you cash traveler's checks, and is there a charge for doing so?

We cash traveler's check at the casino cage and there in no charge for this service.

Excalibur

Concierge

Whatever you desire, the Concierge at Excalibur is here to assist.

Excalibur

M life

Our M life program is the ultimate way to do what you love – and get rewarded for it.