- Download the Best Rate Guarantee Claim Form
*Please complete all fields of the Best Rate Guarantee Claim Form. Incomplete forms may not be processed.
- Before submitting a claim, please read the Terms and Conditions and ensure that your claim meets the following requirements:
- It has not been more than 24 hours since you booked your original reservation.
- Packages and promotions excluded.
- Rate must be for the same room type.
- The rate must be available to the general public.
- Qualified discount rates, such as AAA rates, AARP rates, convention rates, or direct marketing offers do not apply.
- This guarantee does not apply to packaged rates with airfare on 3rd party websites.
- The rate must be confirmed as available. One way to confirm availability is to provide a printout of the screen or a screenshot of the Web site with the lower rate that proves availability.
- Availability of the Competing Rate must be proven by an acceptable form of evidence (i.e. the credit card information page that shows the rate, room type, dates, etc).
Fax or email the completed form, along with the appropriate form of evidence.
Fax Number: 702-262-4825
E-mail: promotions@excalibur.com
You will hear back from the Customer Service Center, via e-mail, within 72 hours of submitting your claim.
For more information please see complete Terms and Conditions
