Q: Is early check-in available?
A: Early check-in prior to 1 p.m. and is available on a day-by-day basis for an additional charge of $20. After 1 p.m. guests are welcome to check for availability at no additional charge.
The following amenities are available for rent on a limited basis:
The rooms do not offer the following:
Q: How do I make a hotel reservation?
A: Online Reservations
Q: What if I find a lower rate on Excalibur.com after I've already booked?
A: If you book on Excalibur.com and find a lower rate for the same dates at a later time, call 1-877.750.5464 and we'll be glad to lower your rate ($10 change fee applies).
Q: Can I make multiple reservations under the same name?
A: Our Internet site will allow you to make multiple reservations under the same name but room reservations will contact you via e-mail for names of the guests occupying the rooms.
Q: How do I obtain a confirmation for my room reservation?
A: If your room reservation was booked online, a confirmation will be e-mailed to you. If you booked your reservation over the phone, please call 1.800.879.1379 and a confirmation can be emailed to you.
Q: How do I reserve 10 or more hotel rooms?
A: For more information please contact our Sales Department at (702) 597-7100 or (800) 444-3430. or email firstname.lastname@example.org
Q: Do you have a wedding chapel?
A: Excalibur has two chapels.
Q: Do you have a spa or fitness facility?
A: Royal Treatment Spa & Fitness Center. Guests must be a minimum of 18 years of age to use the facilities.
Q: How do I become a member of your slot club?
A: Click here for information on joining the MGM MIRAGE Players Club, or just stop by the MGM MIRAGE Players Club booth at Excalibur to sign up. Must be 21 to apply.
Q: How do I establish Casino credit?
A: A credit account, which is for casino markers and check cashing purposes only, can be applied for online. The information you submit online will be processed, but credit cannot be issued until you present your photo ID at the Main Casino Cage for verification. Must be 21 to apply
Q: Are pets allowed?
A: No, with the exception of assistance animals. Please be advised during the summer months the temperatures are very high and heat buildup in cars will kill animals. ** You can call Animal Inn Pet Kennel at (702) 736-0036 for your pets' boarding needs. Please note that Excalibur does not endorse nor is affiliated with this company and is providing this information merely as a courtesy to our guests. **
Q: Do you rent wheelchairs or auto-chairs?
A: Yes, however availability is limited and is on a first-come-first-serve basis. If you do require mobility assistance please contact the Bell Desk for more information upon arrival.
Excalibur guests can receive faxes at no charge. There is a fee to send faxes. This price is subject to change at any time.
Q: Is transportation available to/from the airport?
A: Yes, shuttle services to most hotels are available for purchase outside of the airport baggage claim area. Shuttle service from Excalibur to the airport is available for purchase, and without a reservation, from 7 AM - 4 PM daily in the Rear Rotunda area. After 4 PM, reservations are required, and a direct phone line to shuttle services is located at the hotel bell desk for your convenience. Taxi cabs and limousines are also available at the airport, and Excalibur's Valet area.
Q: Is there a rental car agency in the hotel?
A: Avis is located in the tour lobby near the Rotunda and rear entrance. Their hours of operation are 7:30 a.m. to 5 p.m. daily and can be contacted through their website.
Q: Can I request a donation from Excalibur?
A: The social investments made by MGM MIRAGE are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmmiragevoice.com for more information.
Q: Does Excalibur sell Gift Cards?
A: Yes, Excalibur gift cards are available for purchase at our wedding chapel and our spa. To purchase by phone, dial 1-800-811-4320 or 702-597-7278. Gift cards cannot be used for gaming.
Q: Do you cash foreign currency? Where do we cash in the currency? And what is the rate?
A: We cash in foreign currency at the casino cage, at no charge, and the rate changes daily so we can not guarantee the rate for any given day.